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Démarche qualité et satisfaction des usagers dans les bibliothèques universitaires

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dc.contributor.author Ayouaz Mohand Zine
dc.contributor.author Semra Halima
dc.date.accessioned 2022-05-19T09:58:08Z
dc.date.available 2022-05-19T09:58:08Z
dc.date.issued 2008-05-12
dc.identifier.uri http://depot.umc.edu.dz/handle/123456789/60
dc.description 196 f.
dc.description.abstract For the sake of an offer of quality service adapted to an environment of constant and rapid development, priority was given to the revision of traditional methods of management of university libraries; object-oriented approach, we have moved towards oriented approach user. How can we better utilize resources through greater user satisfaction? It was partly in response to this concern that this work was done. Our approach in this study is not the ambition to create a library ideal. Rather, an intellectual approach, offering benchmarks. The method and approach used made it possible to measure the gap between the services received and the services expected on which it should act to an optimal satisfaction of users. This memory measurement and analysis for the case of the university library of Bejaia, taken as a case study, the gap between the perceived and service expected by the user.
dc.format 30 cm
dc.language.iso fre
dc.publisher Université Frères Mentouri - Constantine 1
dc.subject Bibliothéconomie
dc.subject Démarche qualité
dc.subject Satisfaction des usagers
dc.subject Evaluation
dc.subject Bibliothèque Universitaire de Bejaia
dc.subject Approach quality
dc.subject Satisfaction of users
dc.subject Evaluation
dc.subject University Library of Bejaia
dc.title Démarche qualité et satisfaction des usagers dans les bibliothèques universitaires
dc.title.alternative Cas de la bibliothèque centrale de l'université de Bejaia
dc.type Thesis
dc.coverage 03 disponibles au magasin de la bibliothèque universitaire centrale + 01 CD

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