خدمات أنظمة المعلومات الإلكترونية ودورها في تلبية احتياجات المستفيدين

Abstract

This study aims to highlight the reality of the systems of electronic information services with the emergence of the socalled information technology and its application at the library of the Higher College of Teachers of Constantine. The latter relies on electronic systems in some of its services. We will also tackle the contribution of the electronic services in the activation of the services provided by the library and its various procedures, whether they have been developed or exceeded. In this study, we deal with the nature of electronic systems and electronic information services and their role in meeting the needs of beneficiaries in terms of its procedures, its different kinds, and its activities that relate to the provision of information to the beneficiary in various forms. Moreover, we highlight the impact of information technology on the services provided by the institution under investigation through its main features and its applications, as well as the most important obstacles that stands as barriers to electronic information systems and services and that prevent them from addressing the needs of the beneficiaries achieving what they aim to. After going through the field study and analysing the data obtained through the questionnaire, we have confirmed all the research hypotheses as the electronic information services play an active role in providing access to and meeting the needs of the beneficiary in its various forms.